Employee Evaluation

How do you know if you have a good person-to-position match-up? The obvious answer would be a happy, productive, engaged and motivated employee. If this is so simple then why are so many employees and employers unhappy with each other? The answer to this question begins with the employer’s awareness of the employees’ natural behavior and communication preferences. This awareness stems from believing that each employee is a unique individual with natural talents and abilities, and with one important common need: to be happy.

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The CEO of one of our largest clients took me aside for a conversation that not only changed my
life, but also my business focus. “Terri, I’m tired of spending all this money on training . . . only to have people leave and take your great training elsewhere. We need to change what we’re doing,” he confessed. His comments ignited a revolutionary moment for me. I realized he was right — dead right. No amount of training would ever change an employee who did not believe in the concept of service and serving others. That insight fueled my resolve to change our business approach from merely training people to selecting and retaining the right people to then train and develop.

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Ask yourself, “How much expense and aggravation could I save by matching people with jobs that fit naturally? How much job satisfaction, productivity and customer satisfaction could we gain?” Every prospective employee is unique, and every company’s culture is distinct and unique as well. Therefore, it just makes sense that every organization should have a template of the latter, a profile of the former, and a method for matching the two.

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The damage that an unproductive and disengaged worker can cause is impossible to tally. In
my research on organizational behavior patterns, I have found that co-workers recognize disengagement much sooner than management. As a result, the impact on employee morale, as well as its effect on customers and productivity, is often devastating. Dissatisfaction, frustration
and constant griping create a vortex that sucks the enthusiasm out of even the most productive and engaged workers.

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